Privacy policy

Effective date: March 1, 2021.

1. Privacy Policy: brief overview

General notes

This is a translation of the Privacy Policy. The Latvian version is available at:ātes-politika

The following notes give you a simple overview of what happens to your personal data when you visit our website. Personal data is any information based on which you can be personally identified. For detailed information on data protection, please refer to the Privacy Policy given below.

Data collection and data logging system on our website

Who is responsible for data collection and data logging system on this website?

SIA Neoten processes the data collected on this website. Operator’s contact details are available on the imprint page of the present website.

How does data collection and data logging system work?

Some of your data is collected when you provide it to us. This could be, for instance, data you enter in a contact form.

Other data is automatically collected and logged by our IT systems when you visit our website. Here we are primarily talking about technical data including Internet browser, operating system you are using or the time you visited the website. The above-mentioned data is collected and logged automatically when you visit our website.

What do we use your data for?

Some of the data is collected in order to ensure that the website is functioning properly.

Other data can be used to analyse how you use the website. In some places, you also have the option of entering your data into forms, getting in contact with us or receiving newsletters, or watching video materials, etc.

For details on such data collection, including the purpose, legal basis or exact usage, please refer to this Privacy Policy given below.

How long is the data stored for and who has access to it?

Your personal data will be deleted following the expiry of the purpose of the processing, unless a longer storage period is required by law or if you prematurely object to the processing.

We guarantee you that your personal data will not become available to third parties, unless you are expressly informed of this, or we are obliged to do so by laws, regulations and provisions as well as official or court orders. If service providers are acting on our behalf to fulfill the above-mentioned purposes, they shall be contractually obliged to observe the regulations in accordance with the EU GDPR.

Security of your data

We would like to assure you that your data will be protected by standard technical and organizational security measures using state-of-the-art technology.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You are also entitled to request this data to be corrected, blocked or deleted. If you have further questions regarding the issue of privacy and data protection, please contact us at your convenience using the address given in the imprint. In addition, you may file a complaint with the competent regulatory authorities if you choose to do so.

Analytics tools and third-party tools

When visiting our website, statistical analyses of your browsing behavior may be carried out. This is primarily implemented by using cookies and the so-called Data Analytics Programs. The analysis of your browsing behavior is usually anonymous, meaning that we will not be able to identify you by this data. You can object to this analysis or prevent it by not using certain tools.

For detailed information on this subject, please refer to the Privacy Policy given below.

2. General notes and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this Privacy Policy.

When you access or use this website, different types of personal data is collected. Personal data is any information based on which you can be personally identified. The present Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice regarding the party responsible for this website

The party responsible for processing data on this website is:


Piedrujas iela 30,

Riga, LV-1073, Latvija

Telephone: +371 67138390



The responsible party is a physical person or legal entity who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.)

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your explicit consent. You may revoke a previously granted authorization at any time. An informal email to us making this request is sufficient. The data processed before we receive your request may still be legally processed.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to the website. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

When SSL or TLS encryption is activated, the data you transmit to the website cannot be read by third parties.

Right to data portability

You have the right to have data, which we automatically process, based on your consent or in fulfillment of a contract delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be performed to the extent technically feasible.

Transfer of data to third parties, data transfer to non-EU countries

We only use your personal data within our company.

If we engage third parties in the performance of contracts (such as logistics service providers), they shall only receive personal data to the extent that the transmission is required for the corresponding performance. In case we outsource a certain amount of work for data processing ("commissioned data processing"), we shall contractually obligate processors to only use personal data in accordance with the requirements of the data protection legislation and to ensure the rights protection of the respective individual.

Data transmission to agencies or persons outside the EU is possible; this also applies to data transfers to third countries for which an adequate level of data protection corresponding to the European standards has not been established. In other respects, the present Privacy Policy applies to the transfer of data.

Information, blocking, deletion

As permitted by law, you are at any time entitled to receive the information free of charge about any of your personal data that is held as well as about its origin, the recipient and the purpose for which it has been processed and if situation so requires you are also entitled to have this data corrected, blocked or deleted. If you have further questions on personal data please contact us at your convenience using the address given in the imprint.


Our offer is exclusively intended for adults. People under the age of 18 should not send any personal data to us without the consent of the parents or the legal guardians.

Opposition to promotional emails

We hereby expressly prohibit the use of the contact data published as part of our duty to publish legal information for the purpose of sending us any advertising or informational materials not expressly requested. The website operator expressly reserves the right to take legal action if unsolicited advertising, such as spam emails, is received.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.


Piedrujas iela 30,

R?ga, LV-1073, Latvija

Telephone: +371 67138390



4. Data collection on our website


Our web pages use so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files, which are stored on your computer and saved by your browser.

We also use so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

The cookies used by us are categorized as follows:

Cookies that are technically or functionally necessary


Description (stored information and purpose)

Duration of storage


cookies are stored in the browser

during your browser session


Analytical Cookies


Description (stored information and purpose)

Duration of storage

Information collectors

receive and collect information about your use of the website, in particular about which web pages you visited, about the presence of error messages

3 months

In the case of cookies that are not our responsibility, such as those set by YouTube or Issuu, when you play a video, open a presentation, or go to these or other websites (external websites) made available by links, you are subject to the Privacy Policy and cookie rules of the respective operator. Learn more about the privacy policies of YouTube and Issuu can be found further down in this policy. 

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website. If you want to delete or block cookies, follow the help instructions of your browser.

In the case of cookies that are technically required, it is statutorily not necessary to obtain your individual consent for this. Your consent is only required for cookies that are not technically essential.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use are stored according to Article 6 (1) (f) of the GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service free of technical errors.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in so-called "server log files". These data are technically required for us to present our website to you and to ensure stability and security. Server log files are as follows:

  • IP address of your computer;

  • date and time of the request;

  • time zone difference with Greenwich Mean Time (GMT);

  • content of the request (specific webpage accessed);

  • referrer URL: website from which the request comes;

  • access status/ HTTP- status code;

  • data quantity respectively transferred;

  • operating system used and its interface;

  • browser type, including the language and version of the browser software;

  • hostname of the requesting computer.

This data will not be merged with other sources of data.

The basis for data processing is Article 6 (1) (b) of General Data Protection Regulation (GDPR), which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered into the form fields, including the contact details you provide, to answer your query and any follow-up questions. We do not forward this information without your permission.

We will, therefore, only process any data you enter in the contact form with your consent per Article 6 (1) (a) General Data Protection Regulation (GDPR). You may revoke your consent at any time. An informal email to us making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide in the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage becomes irrelevant (e.g. after fulfilling your request). Any mandatory statutory provisions, particularly those regarding mandatory data retention periods, remain unaffected by this provision.

5. Final notices

This webpage describes the use of personal data pertaining to this website and related services. This information may change if we redesign features or add services.

This webpage uses technically essential cookies and stores them on your computer. Law does not require obtaining your individual consent for storing technically essential cookies on your computer. Please click here to find out more about the cookies we use on this webpage.